Shipping & Returns
Ready made items will be dispatched within 2 business days. If tou order an in stock item and a made to order or presale item, your order will be sent all together.
Our wooden and personalised items may take between 2-3 weeks time before dispatch.
In the unlikely event of any delays or issues with your order we will be in touch with you to discuss.
Smaller items will be sent without tracking which helps to keep our shipping costs low. If you require tracking, please add the tracked option to your cart and we will be happy to accommodate for a small extra fee. Bigger or multiple items will be sent as a parcel and will be tracked Some items, like our personalised boards are sent as a higher shipping rate than our usual rate. This is due the weight of the item and shipping will be calculated at checkout.
If you require express post, please add the express post item to your cart and we will be happy to accommodate. Please note that express shipping will only expidite your shipping time and it does not increase processing or manufacturing time. If you need an item quicky, please contact us and we will do our best to accommodate.
We ship all orders with Australia Post. Shipping time is on top of the turnaround time and is listed below:
- Standard Post: Estimated at 2-6 business days
Little Wellington Co takes no responsibility once item has been shipped. Should there be any issues with parcel delivery please contact Australia Post.
We aim to provide products of a high standard and we hope that you love your purchases from Little Wellington Co as much as we do. Unfortunately, we do not accept returns or provide a refund for change of mind so please choose carefully.
If you receive a faulty product, please contact us straight away including a picture of the item you received at firstname.lastname@example.org to discuss.
We pride ourselves on delivering exceptional customer service and always ensuring that you are 100% happy with our products. If you have any queries regarding your order, please reach out to us on email@example.com